Contact

A real person answers. Any hour.

Before you order, after it arrives, or two years later if something goes wrong. Write to us and a person who knows the product replies, not a bot.

Replies around the clock, seven days Add your order number and we will have it ready before we reply

Send a message

Include your order number if you have one and we will have it open before we reply.

Email contact@shopvekto.com

The fastest way to reach us, answered around the clock, seven days a week.

Reply A real person, any hour

Not a bot, not a template. A person who knows the product reads your message and replies, any time of day, every day.

Where is my order?

Your tracking number is emailed the moment your package ships. Track it here.

Sending something back?

Sixty days from the day it arrives, no restocking fee. Email us first with your order number and we send the instructions, so the package matches an order when it arrives. The full terms.

Something stopped working?

Every product is guaranteed for five years. Email a photo or a short video and the order number, and you get it repaired or replaced, free. More in the help page.